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Plandek integrates with PagerDuty and New Relic

Michael Wong, September 13, 2022

9th September 2022 for immediate release

Plandek the globally recognised software delivery analytics platform continues to broaden its analytics coverage following integrations with PagerDuty and New Relic 

Plandek continues to enhance its end-to-end delivery metrics platform by providing further integrations and additional insight. 

Plandek has announced the launch of integrations with PagerDuty and New Relic to extend the metrics available into the monitoring space.  As such, Plandek now provides intelligent insight across the end-to-end software delivery process (from design through to deployment to live) – and now out into live management. 

This enables Plandek to provide all four DORA metrics including MTTR (Mean Time to Restore) and enables users to analyse the four DORA metrics with a huge degree of flexibility.  

The Filters and Breakdowns functionality enable root-cause drill-downs to identify differences by relevant flag such as service, priority, urgency etc.  And the metric configuration enables users to define how they want MTTR to be defined (‘Triggered’ to ‘Resolved’;  ‘Acknowledged’ to ‘Resolved; ‘Triggered’ to ‘Acknowledged’).

In addition, Plandek’s extensive set of related agile metrics, DevOps metrics, delivery metrics, engineering metrics enable users to track and drive improvement in the determinant metrics that ultimately drive improvement in MTTR and the other DORA metrics (Lead Time for Changes, Deployment Frequency and Change Failure Rate).  

Example of a Mean Time to Restore (MTTR) DORA metrics view in Plandek

dora-metrics-mean-time-to-restore

Plandek continues to add integrations throughout the SDLC and continues to add further ITSM and monitoring tools.

Charlie Ponsonby, Plandek’s CEO comments:

“Plandek is recognised by both Gartner and Forrester as a leading global provider of software delivery analytics to help clients accelerate their value delivery. The integrations of PagerDuty and New Relic are another step in enhancing the insight we provide in ‘DevOps’ in the broadest definition of the term.”

About Plandek

Plandek was co-founded in the UK in 2017 by Dan Lee (founder of Globrix) and Charlie Ponsonby (founder of Simplifydigital).

Plandek is an analytics platform to help software delivery teams deliver valuable software, faster and more predictably – across and within value streams.

Plandek works by mining data from delivery teams’ toolsets (such as issue tracking, code repos and CI/CD tools), to provide actionable and intelligent insight across the end-to-end software delivery process.

For enquiries please contact Michael Wong: Mwong@plandek.com

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