Get started

Blog

Plandek Integrates with PagerDuty and New Relic

Michael Wong, September 13, 2022

Updated: January 9, 2023

Plandek continues to enhance its end-to-end delivery metrics platform by integrating with PagerDuty and New Relic. 

Plandek has announced the launch of integrations with PagerDuty and New Relic, thus adding to the metrics Plandek users can monitor. As such, Plandek’s intelligent insight across the end-to-end software delivery process – from design to deployment and all the way to live – now extends into live management. 

This enables Plandek to provide insights into all four DORA metrics – now including Mean Time to Restore (MTTR) – and enables users to analyse the four DORA metrics with a huge degree of flexibility. 

With Plandek’s filters and breakdowns functionality, users can investigate root-cause drill-downs to identify differences based on flags such as service, priority, urgency and more. The metric configuration also enables users to customise the benchmarks and paramters of their organisation’s MTTR (eg. ‘Triggered’ to ‘Resolved’; ‘Acknowledged’ to ‘Resolved; ‘Triggered’ to ‘Acknowledged’).

In addition, Plandek’s extensive set of related Agile metrics, DevOps metrics, delivery metrics, and engineering metrics enable users to track and drive improvement across the entire SDLC. Perhaps most importantly, the inclusion of all four DORA metrics now gives organisations an end-to-end view of individual performers, meaning team members can support each other’s strengths and weaknesses, and ultimately improve as a team.

Mean Time to Restore graph from Plandek dashboard

Mean Time to Restore (MTTR) | Plandek DORA Metrics View

Plandek continues to add integrations throughout the SDLC while adding further ITSM and monitoring tools.

Plandek’s CEO Charlie Ponsonby comments:

‘Plandek is recognised by both Gartner and Forrester as a leading global provider of software delivery analytics to help clients accelerate their value delivery. The integrations of PagerDuty and New Relic are another step in enhancing the insight we provide in ‘DevOps’ in the broadest definition of the term.’

About Plandek

Plandek is an intelligent analytics platform that helps software engineering teams deliver value faster and more predictably.

Celebrated by Gartner and Forrester as a ‘leading global vendor’, Plandek mines data from delivery teams’ toolsets and gives them the opportunity to optimise their delivery process using both intelligent insights and predictive analytics. 

Co-founded in 2017 by Dan Lee (founder of Globrix) and Charlie Ponsonby (founder of Simplifydigital), Plandek is based in London and currently services the UK, Europe, the Middle East and North America.

Find out more about Plandek here: The Plandek Difference.

share this post