Tysers – using Plandek to strengthen relationships with key delivery partners

Tysers are a leading independent Lloyds insurance broker who provide specialist solutions, risk management and expert advice. Tysers have an on-going digital transformation programme where they aim to improve operational efficiencies, accelerate business growth, and strengthen their client offering.

One of the ways they do this is by working with third parties as they recognise the need for new perspectives and innovative ideas.

“We push to execute flawlessly but recognise we need the skills, capabilities and support from others.”

In this webinar, we will hear from Dan Smith, Tysers’ head of engineering, about how they utilise Plandek to enable their working relationship with a development company that they partner with. He will share how Tysers use metrics to gain deeper visibility into this relationship and improve working practices. Dan intends to use data to drive his decisions moving forward in order to future proof Tysers’ operations.

In this webinar, we will cover the following topics:

• Why Tysers looked to employ a value stream management tool.
• How Dan, Head of Engineering at Tysers, approached the implementation, the challenges faced, and the successes Tysers has seen so far.
• How Plandek has been used to enable Tysers’ working relationship with software delivery partners.
• The metrics Tysers use, why they use those metrics and their next steps.

Tysers recognise that they are early in their journey to becoming data driven but hope they can provide a unique perspective on how they are trying to cultivate a culture of continuous improvement.