Plandek Premium Service
Our Premium package is an enhanced service to help you and your teams adopt Plandek from day one. Plus, our in-house experts will help you to keep driving continuous improvements and pushing what Plandek can do for you next.
Semi-annual health check
For our Premium customers, we provide an independent bi-annual review, highlighting the successes youβve had and to make expert recommendations for your ongoing continual improvement agenda.
This review can be performed at a product or aggregate level, depending on the structure of your R&D. We are happy to tailor this audit to ensure it aligns with your strategic initiatives and focus areas.
Quarterly Benchmark Review
Want to better understand where you sit, relative to similar companies, alongside the improvements youβve made over the last few quarters? Each quarter, we provide a review of which percentile you sit in comparatively, as well as where you were in previous quarters, so you can quickly identify opportunities for improvement.
*Also available as individual add-on service
Training and onboarding
Many of our clients have custom training needs to support their unique team structures and environments. Our Premium Package provides a flexible approach to ensure the rollout is a success, including:
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A flexible training plan that caters to your preferred rollout strategy
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Unlimited training βrefreshersβ for teams who need them
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Follow-up sessions with teams to help with Q&A and use cases
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Dedicated onboarding video to greet new users to Plandek
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Custom videos or instructional guides for your templates
Concierge Service
Our concierge service ensures that all of your day-to-day needs are met, so you can focus on what matters most. As part of our Premium concierge service, Plandek can help with the following areas:
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Spot checks on your templates, dashboards or metrics
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Jira/Azure workflow & data hygiene reviews
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Data connection support (managing new and existing connections)
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New users invites and permissions changes
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Custom field setup
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Support with status group creation or mapping
Single Sign-On (SSO)
Improving your teamβs efficiency with Plandek starts from before you even log in. Gain access to Single Sign-On (SSO) as a Plandek Premium user, for a more seamless user experience with improved security.
Outcomes and metrics workshops
Our Premium Package includes a one-hour workshop, where our Customer Success team will facilitate a conversation on your desired outcomes and guide you on the metrics that will help you drive adoption and success.
We will also help you set up customized templates so these can easily be rolled-out across your teams.
Tech Leadership
We help leadership define βwhat good looks likeβ and select North Star metrics.
Managers
We help managers adopt Plandek across your delivery organization.
Teams
We help teams adopt Plandek to self-improve over time.
Virtuous Cycle
The result is a continuously improving delivery capability.
Hear from teams that benefit from Premium Package
See how your engineering efforts translate into measurable business impact
Measure delivery performance, AI impact, and engineering productivity with hundreds of metrics, OOTB dashboards and custom configurations.
Contact us
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UK Office
Unit 313 The Print Rooms, 164-180
Union St, London SE1 0LH
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US Office
Floor 4, 1515 Mockingbird Ln,
Charlotte, NC 28209, USA