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Plandek Premium Service

Our Premium Service package helps your engineering teams to adopt Plandek from day one and continuously improving beyond the metrics. Explore Pricing and Plans →

Semi-Annual Health Checks

Our knowledgeable team will perform bi-annual health checks, to review your progress and help steer improvements.

Quarterly Benchmark Reviews

Gain access to exclusive benchmark insights to see how your performance compares to other similar businesses.

Concierge Service

Our concierge service ensures that all of your day-to-day needs are met, so you can focus on what matters most to your business.

Training & Onboarding Support

We can cater to custom training needs to support your unique team structures.

Single Sign-On (SSO)

Gain access to Single Sign-On (SSO) to provide a more seamless user experience with improved security.

Outcomes & Metric Workshop

One-hour workshop to facilitate conversations on desired outcomes and guide you on the necessary metrics.

Semi-Annual Health Checks

Our knowledgeable team will perform bi-annual health checks, to review your progress and help steer improvements.

Quarterly Benchmark Reviews

Gain access to exclusive benchmark insights to see how your performance compares to other similar businesses.

Concierge Service

Our concierge service ensures that all of your day-to-day needs are met, so you can focus on what matters most to your business.

Training & Onboarding Support

We can cater to custom training needs to support your unique team structures.

Single Sign-On (SSO)

Gain access to Single Sign-On (SSO) to provide a more seamless user experience with improved security.

Outcomes & Metric Workshop

One-hour workshop to facilitate conversations on desired outcomes and guide you on the necessary metrics.

Our Premium package is an enhanced service to help you and your teams adopt Plandek from day one. Plus, our in-house experts will help you to
keep driving continuous improvements and pushing what Plandek can do for you next.

Book a Demo

Our award-winning Customer Success team become an extension of your own team

Verified G2 Review

Marcus M

Simple but powerful. The customer support has been fantastic. Integrations are easy to set up and manage and we have been able to use the interconnected data to drive internal conversations about team dynamic and workload much more effectively. Being able to view datasets across both time periods and named Sprints is a real bonus.”

Full review

Verified G2 Review

Ramsay A.

The essential tool to support teams in modern software delivery. Plandek helps teams to understand their areas for improvement in a way that the default charts in Jira don’t enable. It helps us fully understand how we are working and what parts of our processes are bottlenecks, and what parts are being impacted by the improvements that we make.”

Full review

Verified G2 Review

The tool you wish your ticketing system already had. It lets you view your Jira tickets (and other data you may push such as deploy times) in a highly configurable, easy to understand charts. [Plandek] have great support and they are quick to respond to your questions and requests.”

Full review

Verified G2 Review

Insightful metrics for all Agile teams. Plandek helps us make informed decisions about what metrics to concentrate on. We don’t have to fight with a UI in different applications to analyse the data; it’s all in one place and integrated across all the services we use.”

What’s included in Plandek Premium Package

To compare our plans and available add-ons, please see Pricing & Plans →

Semi-annual Health Check

For our Premium customers, we provide an independent bi-annual review, highlighting the successes you’ve had and to make expert recommendations for your ongoing continual improvement agenda.

This review can be performed at a product or aggregate level, depending on the structure of your R&D. We are happy to tailor this audit to ensure it aligns with your strategic initiatives and focus areas.

Quarterly Benchmark Review

Want to better understand where you sit, relative to similar companies, alongside the improvements you’ve made over the last few quarters? Each quarter, we provide a review of which percentile you sit in comparatively, as well as where you were in previous quarters, so you can quickly identify opportunities for improvement.

*Also available as individual add-on service

Training & Onboarding Support

Many of our clients have custom training needs to support their unique team structures and environments.

Our Premium package provides a flexible approach to ensure the rollout is a success, including:

  • A flexible training plan that caters to your preferred rollout strategy
  • Unlimited training ‘refreshers’ for teams who need them
  • Follow-up sessions with teams to help with Q&A and use cases
  • Dedicated onboarding video to greet new users to Plandek
  • Custom videos or instructional guides for your templates

Concierge Service

Our concierge service ensures that all of your day-to-day needs are met, so you can focus on what matters most. As part of our Premium concierge service, Plandek can help with the following areas:

  • Spot checks on your templates, dashboards or metrics
  • Jira/Azure workflow & data hygiene reviews
  • Data connection support (managing new and existing connections)
  • New users invites and permissions changes
  • Custom field setup
  • Support with status group creation or mapping

 

Single Sign-on (SSO)

Improving your team’s efficiency with Plandek starts from before you even log in. Gain access to Single Sign-On (SSO) as a Plandek Premium user, for a more seamless user experience with improved security.

Outcomes & Metrics Workshop

Our Premium package includes a one-hour workshop, where our Customer Success team will help facilitate a conversation on your desired outcomes and guide you on the metrics that will help you drive adoption and success.

We will also help you set up customized templates so these can easily be rolled-out across your teams.

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Neil Sayer

Head of Technology, PEI

“We want to measure, so we have made Plandek our new norm for every team. It consistently provides us with high quality, up-to-date transparency into our processes.”

5/5 stars

Jayr Motta

Head of Engineering

"After almost 2 years with Plandek, the conversation has shifted a lot among the leaders and many team members from 'why' to 'how'. Although we have already seen improvements in our metrics, we are just now feeling a shift in mindset which will bear fruit in the future."

5/5 stars

Giulio Folino

Head of Digital, Ministry of Justice

"At the MoJ, we believe that data is the best way to drive continual improvement and build an effective delivery culture. Plandek has enabled us to focus our organization on the delivery behaviors that drive the right outcomes, whilst providing our people with a robust tool to support coaching and learning opportunities."

5/5 stars

Eirik Pettersen

CTO, Secret Escapes

"It is early days with Plandek, but it is already making an important contribution to our collective effort to constantly improve our already world-class Agile engineering capability at Secret Escapes."

5/5 stars

Andrew Mulford

VP Head of Delivery, Preqin

"The Plandek team supported us when we needed to make customization and changes. It's a very quick and simple tool to use. We can create custom dashboards, which focus on specific teams, but it also enables us to scale."

5/5 stars

Eirik Pettersen

CTO, Secret Escapes

"The improved visibility that Plandek provides helps us reduce delivery risk - it provides a new level of actionable insight to help teams become more effective over time. It is a key enabler on our journey towards Agile engineering excellence."

5/5 stars

Will Lytle

COO, Plandek

"Our Customer Success team is here to help portfolio company CTOs select the KPIs most suited to them, and then to embed Plandek across their delivery organization to accelerate value delivery over time."

5/5 stars

Matt Baxter

CTO, Caseware

"Stuart works in an advisory capacity for us and Plandek is a great example of this productive relationship in action. We have implemented the Plandek analytics platform and it now underpins our focus on value delivery within technology at Caseware."

5/5 stars

Stuart Pearce

Portfolio CTO, Hg Capital

"We are here to help our portfolio companies accelerate their value delivery. The effectiveness of their technology delivery - and the ROI of their R&D – is a key piece of that jigsaw. Plandek enables our portfolio companies to track and drive their R&D ROI, as part of their broader value creation approach."

5/5 stars

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Dedicated Plandek support to help at every level

Every Plandek Enterprise customer is assigned one of our deep domain experts to help customers at all levels, from senior leadership roles to the engineering team.

Tech Leadership

We help leadership define ‘what good looks like’ and select North Star metrics

Managers

We help managers adopt Plandek across your delivery organization

Teams

…and we help teams adopt Plandek to self-improve over time…

Virtuous Cycle

The result is a continuously improving delivery capability

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