The UK Ministry of Justice (MoJ) is a major government department at the heart of the UK justice system. Its vision is to deliver a world-class justice system that works for everyone in society.
As such it relies on a large software delivery team of several hundred software engineers to deliver a roadmap of features that are strategically critical for the Ministry.
As a result, Plandek was adopted with the sponsorship of Lianne Mellor, Head of Delivery Management, and Giulio Folino, Head of Digital, to:
The team at MoJ used Plandek’s simple set-up process to connect issue tracking, code repos and CI/CD pipelines in a matter of minutes to gain visibility throughout their end-to-end delivery toolchain.
Once connected, the MoJ and Plandek Customer Success team worked collectively to identify a core set of North Star metrics that would underpin their main delivery objectives.
By pairing the outcomes they wanted to achieve with a set of North Star metrics, MoJ was able to align teams, support their growth and generate scalable conversations and learnings across their organisation.
The outcomes they wanted to achieve were:
Whilst North Star metrics have enabled them to establish a set of outcome-led metrics that facilitate scalable conversations that lead to scalable learnings across their delivery organisation, team-level dashboards provide delivery and engineering managers with the ability to quickly focus on any particular challenges a team is going through.
MoJ can therefore deliver demonstrable improvement in the metrics that drive value delivery, such as: