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How an international insurance broker transformed their relationships with software delivery partners
Tysers is a leading independent Lloyd’s insurance and reinsurance broker providing specialist solutions and advice to a diverse, international client base. Tysers digital transformation program is focused on improving operational efficiencies, accelerating business growth, and strengthening client offerings.
In this case study, Dan Smith, Tysers’ Technical Solutions Director, outlines how Tysers utilizes Plandek to enable their working relationship with a partner software development company. He shares how Tysers uses metrics to gain deeper visibility into this third-party relationship and improve working practices.
Tysers decided to use Plandek with the aim of:
Tysers collaborated closely with Plandek’s Customer Success team to develop a tailored metrics dashboard that aligns with their objective of enhancing operational efficiency in their partnership with third-party software developers. Plandek’s flexible platform enabled Tysers to establish metrics offering detailed visibility into their workflows, delivery timelines, and technical debt, with the adaptability to expand these insights as their needs evolved.
By adopting Plandek’s outcomes-focused approach to metrics, Tysers were able to streamline their collaboration with external partners, setting shared goals and fostering transparency. This framework allowed Tysers to measure key performance indicators effectively, promoting a culture of continuous improvement and empowering their partners to address bottlenecks independently.
The transition to a data-driven methodology was managed without imposing undue control, ensuring a cooperative and progressive relationship. Consequently, Tysers saw notable improvements in delivery speed, defect resolution, and overall process efficiency, successfully embedding a metrics-driven culture within their operations.
Tysers want to capitalize on the momentum they have built with Plandek so far, as their digital transformation programme now has more tools to further drive operational efficiencies, accelerate business growth and strengthen client offerings.
Tysers have attained a new level of understanding for the state of their SDLC and DevOps which now allows them to pivot further towards their desired outcomes as it unlocks the full breadth of their engineering capability. With this in mind, they’re looking to deliver some milestones and new features over the coming months that will be instrumental for their progress as a business. In addition, they will be remaining focused on their core metrics and KPI’s to push towards their targets.
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