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Your voice matters: Join the GenAI adoption conversation - contribute to our industry research.
Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. The academic industry is going through a transformative period moving from traditional collection-centric approaches to more patron-centric ones. Technology delivery at Sage is also going through delivery transformations, moving from a project to product approach that requires changes to mindset and approach, particularly in measuring the value of delivery and how delivery happens.
Before employing Plandek, Sage tried to build their own value stream management capabilities within Atlassian and Azure, before looking to the Software Engineering Intelligence (SEI) market for better tooling.
Daniel Pierce
Sr Director of Data & Analytics
"Plandek provides industry experts who tailor to our needs, it's a customer-focused approach, Plandek are leaders in this space so we need to tap into this experience."
5/5 stars
Why Sage decided to use Plandek:
Plandek has been embedded into Sage’s infrastructure and workflows in a way that worked best for them, providing confidence to the key stakeholders that the tool will drive improvement but also to the developers that it won’t be used as a form of surveillance. Implementation was the easy part; Sage’s challenge was more around adoption and cultural shifts for their teams.
“Establishing the data connections needed to use the tool was easy. The biggest issue was how were we at Sage going to use it, what are meaningful metrics? Any new company making this cultural change will have to go through this journey though as it’s where the industry is moving to, so it’s not a problem it’s a learning curve”.
Sage started using Plandek with a smaller sample of their teams (roughly 100 engineers out of a total scope of 350). This staggered approach allowed Sage to understand the team’s level of maturity based on how effectively they adopted the tool. From here, we could gauge the organizations’ appetite for a tool like Plandek and cater our approach accordingly.
"Before there was an element of 'how are we performing?". We used to be disconnected, but now the teams have autonomy [with] guidelines to operate within. We can push them to be better in a healthy way. Our scrum master's regularly review core metrics within their ceremonies, but what actions they take based on the insights they see is entirely up to them and their team; it's robust but flexible."
“The successful process of re-architecture and re-evolution that Plandek has driven at Sage has been invaluable. It’s early days for hard statistics, but the business change alone is a huge success.”
"It's early days for hard statistics, but the business change alone is a huge success. With time, more stats will come, but for now the successful process of re- architecture and re-evolution that Plandek has driven at Sage has been invaluable."
Following the successful adoption of Plandek by Daniel’s teams at Sage, the organization sponsored the tool for a technology-wide rollout, to continue driving Sage’s culture of measurement forward.
Greater insight and visibility were initially top of Sage’s priories, so the ease of access to this via Plandek was a big win alone. Daniel added that this unlocked the ability to benchmark where they’re at, so they can better plan for where they want to go; it’s created a delivery standard.
“Before there was an element of ‘how are we performing?’. We used to be disconnected, but now the teams have autonomy [with] guidelines to operate within. We can push them to be better in a healthy way.”
Plandek has now been fully adopted at Sage as an essential tool to help them navigate the period of delivery transformation they’re experiencing, through the power of insights.
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