Case Study - How the MoJ increased velocity by 15%
by improving engineering efficiency

Eirik Pettersen, CTO, is faced with the challenge of scaling his onshore and nearshore DevOps and Agile capability whilst enabling his teams to continue to be self-managing and maintain the speed and quality of delivery that the business has come to expect.As a result, Plandek was adopted with the sponsorship of Lianne Mellor, Head of Delivery Management, and Giulio Folino, Head of Digital, to:

1. Define and present a set of North Star delivery and engineering metrics around which all teams could align.
2. Empower teams with intelligent insights surfaced via Plandek’s customizable dashboards and related analytics to self-improve at a team level.
3. Share success and learnings across teams based on a quantitative understanding of what makes for a high-performing team.

The team at MoJ used Plandek’s simple set-up process to connect issue tracking, code repos and CI/CD pipelines in a matter of minutes to gain visibility throughout their end-to-end delivery toolchain.Once connected, the MoJ and Plandek Customer Success team worked collectively to identify a core set of North Star metrics that would underpin their main delivery objectives. By pairing the outcomes, they wanted to achieve with a set of North Star metrics, MoJ was able to align teams, support their growth and generate scalable conversations and learnings across their organization.

The outcomes they wanted to achieve were:

1. We want to become a more efficient delivery organization, adopting and promoting Agile principles.
2. We want to establish a highly reliable delivery organization that regularly meets commitments.
3. We want to ensure that we’re proactively managing quality to delight our users and minimize the potential impact on value delivery.
4. We want our engineers to actively share knowledge and closely collaborate in order to work more efficiently and minimize the risk of consolidated knowledge.

MoJ can therefore deliver demonstrable improvement in the metrics that drive value delivery, such as:

1. Lead Time to Value: MoJ has seen a 15% improvement in Lead Time to Value over the last year, whilst Cycle Time has improved by nearly 20%.
2. Velocity: teams have seen Velocity increase by nearly 15%.
3. Sprint Completion: teams have become 20% more effective at planning and executing Sprints.
4. Code Cycle Time: engineering is taking 15% less time to get new pull requests in review.