How a tech unicorn in the Middle East is driving engineering excellence through Plandek data
Alef Education develops one of the industry’s leading AI-powered digital learning platforms. It is renowned for its delivery efficiency, which it aims to take to the next level (velocity x quality).
For this reason, the company was looking for a stack-agnostic analytics tool to cross various organisational layers from strategic to operational without disrupting existing workflows. This was an important requirement for them, as the scope of their work requires an extensive network and infrastructure of technical teams/leads.
Alef Education implemented Plandek with the aim of:
Alef Education worked with the Customer Success team at Plandek to build a bespoke metrics dashboard that reflected their primary goal of taking delivery efficiency to the next level. Plandek’s configurability enabled the creation of metrics that provided unparalleled transparency of the current processes, key measures, and infrastructure, with the capability to scale up as needed.
By adopting Plandek’s outcomes-based approach to ‘North Star’ metrics, Alef Education was able to align teams with their broader engineering objectives, leverage a set of standard metrics that enabled them to share successes and learning across teams, and grant teams the autonomy they desired to take different tactical approaches to continuous improvement. This empowerment removed any individual apprehension that a data-driven approach would lead to micromanagement. As a result, Alef Education was able to make this culture shift seamlessly.