The scope
The team at MoJ used Plandek’s simple set-up process to connect issue tracking, code repos and CI/CD pipelines in a matter of minutes to gain visibility throughout their end-to-end delivery toolchain.
Once connected, the MoJ and Plandek Customer Success team worked collectively to identify a core set of North Star metrics that would underpin their main delivery objectives.
By pairing the outcomes they wanted to achieve with a set of North Star metrics, MoJ was able to align teams, support their growth and generate scalable conversations and learnings across their organisation.
The outcomes they wanted to achieve were:
- We want to become a more efficient delivery organisation, adopting and promoting Agile principles.
- We want to establish a highly reliable delivery organisation that regularly meets commitments.
- We want to ensure that we’re proactively managing quality to delight our users and minimise the potential impact on value delivery.
- We want our engineers to actively share knowledge and closely collaborate in order to work more efficiently and minimise the risk of consolidated knowledge.
