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An automotive market research company

Using Plandek to track and drive delivery improvement in Programme Increments across Release Trains

Using Plandek to track and drive delivery improvement in Programme Increments across Release Trains

IndustryAutomotive

Employees501-1000

The challenge

This car comparison and automotive market research company is a major US automotive data business. It uses Plandek to continuously improve its software delivery capability across a scaled Agile delivery environment. Jato runs c.15 SAFe Delivery Teams in a single Release Train.

The scope

The company used Plandek in early 2020 to closely track the performance of each 6-week Programme Increment (PI), focusing on 9 core metrics configured in Plandek across three themes – Predictability, Velocity, and Quality. Plandek was used to identify a clear trend in increasing new production bugs and the proportion of these that were of high priority (P1).

The outcome

Decisive actions have been taken by the teams to focus on reducing these bugs. During the next PI the core metrics began to show the effect of this focus as:

  • the number of completed bugs as a proportion of all tickets increased dramatically; and
  • there was a significant reduction in unresolved critical bugs;
  • Teams continue to monitor this vital quality KPI during each sprint using Plandek.

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